The new Double Glazing and Conservatory Ombudsman Scheme (DGCOS) has reported an overwhelming response to its launch.
Founder Tony Pickup said more than150 people had contacted the scheme within eight hours of its featuring on the BBC1 Breakfast show on Tuesday. Callers wanted to request a quote from a DGCOS member in their area.
Fifty installers from around the UK also telephoned to enquire about DGCOS membership.
The scheme, which was launched in January, is designed to give protection to consumers and installers, with an advice line, mediation, independent inspections and arbitration by the ombudsman.
“It’s a scheme with real teeth,” added Mr Pickup, “as we have the power to suspend and expel members and, above all, make legally-binding judgements, supported by a compensation fund if either party refuses to comply with any awards.”
Every consumer receives deposit protection, work-in-progress insurance and an insurance-backed guarantee.
“All too often homeowners who’ve experienced problems with an installation or contractor have no come-back or compensation,” said Mr Pickup. “Reputable installers too can be victims, thanks to ‘professional complainers’ who avoid payment.”
The TV appearance marked the start of a media campaign that includes consumer advertising featuring former Crimewatch presenter Nick Ross, who is the DGCOS spokesperson and ambassador.
